Insurance Drain Survey Requirements

Most insurance companies require a professional CCTV drain survey report before they'll process a drainage claim. Understanding exactly what evidence your insurer needs helps you avoid delays, rejected claims, and unnecessary back-and-forth with loss adjusters.

What to Look For

• HD video footage of the damage with time stamps
• Written report identifying the cause and severity
• Annotated screenshots of key defects
• Drainage plan showing pipe routes and damage location
• Clear distinction between sudden damage and wear and tear
• Repair specification and cost estimate from a qualified contractor

How We Diagnose the Problem

Our insurance-grade CCTV reports are specifically formatted to meet insurer requirements. We include cause-and-effect analysis, severity classification, and all supporting evidence in one comprehensive document that pre-empts the questions loss adjusters ask.

How We Fix It

We produce your report within 24-48 hours of the survey, allowing you to submit your claim quickly. If the insurer's loss adjuster requires a site visit, we attend and explain our findings. We work with all major UK insurers regularly.