How to Make a Drain Insurance Claim

Making a successful drain insurance claim requires the right evidence, submitted at the right time, in the right format. Many claims are delayed or rejected because homeowners don't follow the correct process. This guide walks you through each step to maximise your chances of a successful outcome.

What to Look For

• Step 1: Document the problem immediately with photos and dates
• Step 2: Report to your insurer within 24-48 hours of discovery
• Step 3: Commission a professional CCTV drain survey
• Step 4: Obtain at least two repair quotes from qualified contractors
• Step 5: Submit all evidence to your insurer together
• Step 6: Do not start major repairs until the insurer approves the work

How We Diagnose the Problem

The most common reason for claim delays is insufficient evidence. Our CCTV survey reports provide everything insurers need in one document — HD footage, written assessment, cause analysis, and repair recommendations. This gets your claim processed faster.

How We Fix It

Once approved, we carry out the repair work and liaise with loss adjusters throughout. We provide staged invoices if required, completion certificates, and post-repair CCTV verification. We aim to make the claims process as painless as possible.